Chelse88 Privacy Policy – Your Personal Data Protection

1 Introduction

Chelse88 ("we", "Platform", "Company") takes our responsibility to protect the privacy and personal data of all platform users seriously. This Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards.

This document clearly explains the types of information we collect from you, the purposes for that collection, how we use it, who it may be shared with, and the steps we take to keep it secure. We believe transparency is the foundation of trust, and your trust is our priority.

This Privacy Policy applies to all users of the Chelse88 website, mobile app, and any related services we offer. By browsing the website or using any of our services, you acknowledge that you have read and understood this Privacy Policy.

2 Information We Collect

Chelse88 collects various types of information depending on how you interact with our platform. Generally, this information falls into two main categories:

Information You Provide Directly:

• Registration information: full name, date of birth, identification card number, email address, and phone number.
• Identity verification information (KYC): a copy of your identification card or passport, proof of current address, and information related to the source of funds if required.
• Financial information: bank account details, digital wallet details, and records of deposit and withdrawal transactions.
• Communications: any messages, complaints, or requests you send to our support team.

Information Collected Automatically:

• Technical data: IP address, device type, operating system, web browser, and screen resolution.
• Usage data: pages visited, games played, session duration, and click history within the platform.
• Cookie data: language preferences, login status, and personalised display settings.
• Geolocation data: general geographic region based on IP address (not precise GPS location).

3 How We Use Your Data

The information we collect is used for the following purposes, all on a valid legal basis:

We will not use your data for any other purposes not stated here without first obtaining your consent.

4 Information Sharing

Chelse88 does not sell, does not rent, and does not disclose your personal data to third parties for independent marketing purposes. However, in certain situations, we may need to share your information with the following parties:

• Service Providers: Companies that support our operations, such as payment processors, cloud service providers, and cybersecurity firms — all bound by strict confidentiality agreements.
• Regulatory Authorities: Government bodies, financial regulators, or law enforcement authorities when required by law or court order.
• Verification Partners: Third-party identity verification companies that assist with our KYC process — only the minimum required information will be shared.
• Game Providers: Technical information required to operate games provided by third-party suppliers on our platform.

In all of the above cases, we ensure that the receiving parties maintain privacy protections equivalent to our own standards.

5 Data Security

Chelse88 employs multiple layers of technical and organisational security to protect your personal data from unauthorised access, alteration, disclosure, or destruction.

Key security measures we have implemented include:

• 256-bit SSL encryption for all data communications between your browser and our servers.
• Encryption of sensitive data such as identification card numbers and financial information within our databases.
• Role-based access controls — staff can only access data relevant to their job responsibilities.
• Continuous security monitoring and periodic penetration testing by independent security experts.
• Two-factor authentication (2FA) for staff access to sensitive systems.
• Periodic data backups to ensure data recovery in the event of an emergency.

6 Cookies & Tracking Technologies

The Chelse88 platform uses cookies and similar tracking technologies to enhance the user experience and collect analytical data that helps us understand how the platform is used.

Types of cookies we use:

• Essential Cookies: Required for core platform operations such as login session management and security settings. These cookies cannot be disabled.
• Preference Cookies: Saving your preferences such as language and display settings so you do not need to reset them each time.
• Analytics Cookies: Helping us understand how users interact with the platform — most visited pages, time spent, and navigation paths.
• Functional Cookies: Enabling advanced features such as recently played games and personalized game recommendations.

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality and user experience of the platform.

7 Data Retention & Deletion

Chelse88 retains your personal data for as long as your account is active or as long as necessary for the purposes stated in this Privacy Policy. Specific retention periods depend on the type of data and applicable legal requirements.

In general, our retention guidelines are as follows:

• Active account data: Retained for the duration the account is active and for a minimum period after account closure to meet legal requirements.
• Financial transaction records: Retained for a minimum of seven (7) years in accordance with Malaysia's financial legal requirements.
• Customer support communication records: Retained for three (3) years for reference and dispute resolution purposes.
• Log and security data: Retained for twelve (12) months for security investigation purposes if required.

Once the retention period expires or when data is no longer needed, Chelse88 will securely delete or anonymize that data.

8 Cross-Border Data Transfers

In some cases, Chelse88 may need to transfer your personal data to servers or processing facilities located outside Malaysia. This occurs primarily when we use international cloud services or technology providers that operate globally.

In all cases of cross-border data transfers, we ensure that:

• The recipient country or organization provides a level of data protection equivalent to or higher than what is required in Malaysia.
• Appropriate data transfer agreements have been signed with all data recipient parties.
• Strong encryption is applied during transfers to protect data from unauthorized access.

9 Exercising Your Rights

To exercise any of your privacy rights outlined in this Policy, please contact the chelse88 support team via live chat available on the platform.

When submitting a request, you may be asked to verify your identity first to ensure the security of your data. This is an important protective measure to prevent data from being disclosed to unauthorised parties.

10 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week on the chelse88 platform — the fastest way to get a response.
• Support Email: [email protected] — for written inquiries that require documentation.

Our privacy team is ready to assist you in Bahasa Melayu and English. We encourage you to contact us if anything about how your data is handled is unclear.

11 Privacy Policy Amendments

Chelse88 reserves the right to amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or developments in the technologies we use.

When significant amendments are made:

• A notice will be displayed prominently on the platform's home page.
• Registered members will be notified via email if any amendments significantly affect their rights.
• The "Updated" date at the top of this document will be revised to reflect the latest version.

We encourage you to review this page periodically to stay informed about how we protect your privacy. Continued use of the platform after any amendments are published will be considered your acceptance of the updated terms.